Parents & Carers


The SPA (Single Point of Access) to Children's Services in Richmond and Kingston remains the front door for services including the LADO (Local Authority Designated Officer) if there are allegations made against staff or volunteers. 

Call 020 8547 5008 from 8am to 5.15pm, Monday to Thursday, and 8am to 5pm on Friday.
During out of hours, phone 020 8770 5000.

Call 999 for urgent help 

Parents and Carers will still need to use A&E, Urgent Care Centres and Hospitals if there are urgent health concerns for their children. Please find further information here.

Support for parents and carers re emotional wellbeing, mental health and support.

Achieving for Children (AfC) is working closely with Public Health to ensure the safety and wellbeing of the local community who use their services.
Their critical services will operate, and they expect these to be:

  • SPA (Single Point of Access)
  • Family Support Services
  • Social work services 
  • Health services
  • Services for Children with Disabilities, including short break care  
  • Reception staff in buildings that will stay open
  • Some business support

Youth centres, children’s centres and AfC offices be providing support for vulnerable children. AfC will post an update if the situation changes.

AfC is planning for the needs of individual children who will not be in school and/or able to stay in their residential placement. AfC will contact parents and carers directly on a priority basis (based on their child's assessed health and social care needs) to discuss the support available them child as and when they become aware of school and residential unit closures, or other changes to their provision.

Many parents will need to make decisions about whether to leave their child alone for short or longer periods. Here is the best advice from the NPSCC Home Alone guidance.

Parents and carers are responsible for their children and will need to take decisions about childcare. Please ensure that childminders are suitably trained and DBS checked, as well as private tutors or clubs which may be used. More here: and here:

Advice re childcare costs

Some parents and carers may become unwell themselves. It is very important that suitable carers are chosen for your children, if close family members are not available. 

Private Fostering is a term used when close family members or legal guardians are not used to care for children for more than 28 days. The SPA (Single Point of Access) would need to be informed to assess the safety of this placement for children aged until 16 years of age.  Find out more here: GOV.UK

KRSCP - Private fostering looking after somebody else’s child

Support for those affected by COVID-19

The Good Grief Trust have a new dedicated helpline for people affected by a COVID-19 death: 0800 2600 400 anytime from 8am - 8pm

The Sepsis Trust have extended their support to people who have recovered from COVID-19 and also those bereaved by COVID-19 deaths. They are operating a helpline for survivors and have produced helpful resources for those who have received critical care, and about returning to work following a critical illness.