The SPA (Single Point of Access) to Children's Services in Richmond and Kingston remains the front door for services including the LADO (Local Authority Designated Officer) if there are allegations made against staff or volunteers.
Call 020 8547 5008 from 8am to 5.15pm, Monday to Thursday, and 8am to 5pm on Friday.
During out of hours, phone 020 8770 5000.
Call 999 for urgent help
Achieving for Children (AfC) is working closely with Public Health to ensure the safety and wellbeing of the local community who use their services.
Their critical services will operate, and they expect these to be:
Youth centres, children’s centres and AfC offices be providing support for vulnerable children. AfC will post an update if the situation changes.
Update from South West Basic Command Unit
Despite the challenges relating to the COVID 19 crisis, South West Police remain committed to protecting the most vulnerable children and adults across our four boroughs of Merton, Wandsworth, Kingston and Richmond. We are working closely with our key safeguarding partners to identify those most at risk and to respond in the most appropriate and safe way possible.
The Police Multi Agency Safeguarding Hub, Child Abuse Referral Team and Child Protection Conference Team continue to process and risk assess referrals and concerns regarding children and vulnerable adults across the BCU. Our staff have adapted well to working remotely in response to the Government’s advice and we remain in close communication with our statutory safeguarding colleagues to protect vulnerable people as effectively as we can during this crisis.
Our Safeguarding Investigation teams continue their work 24/7 to bring domestic abuse, child abuse, adult abuse, serious sexual offences and hate crime offenders to justice. We continue to be fully engaged with the use of technology for continuing with multi agency safeguarding meetings to support and protect those most in need of multi-agency intervention.
South West Police Command are monitoring the impact of the COVID 19 crisis in terms of safeguarding trends and police resources closely and we remain focussed on keeping South West London safe.
AfC is planning for the needs of individual children who will not be in school and/or able to stay in their residential placement. AfC will contact parents and carers directly on a priority basis (based on their child's assessed health and social care needs) to discuss the support available them child as and when they become aware of school and residential unit closures, or other changes to their provision.
AfC's interpretation of vulnerable children at this stage include those who have a social worker and those with Education, Health and Care Plans. They are also considering other categories of known vulnerable children in our care. Nurseries, private schools and sixth forms are also encouraged to close.
Children of key workers and vulnerable children will still be able to go to a school and where possible, school settings are being encouraged to also look after these children throughout the Easter holidays.
In the meantime, AfC is planning the contingencies they need to put in place based on what we know. They are in contact with schools, early years and the councils to coordinate our efforts and work together to ensure we are able to resource and support schools and our most vulnerable children, young people and families.
Please find attached a statement about virtual child protection conferences enclosed here.
Further information here:
Many parents will need to make decisions about whether to leave their child alone for short or longer periods. Here is the best advice from the NPSCC Home Alone guidance.
Parents and carers are responsible for their children and will need to take decisions about childcare. Please ensure that childminders are suitably trained and DBS checked, as well as private tutors or clubs which may be used. More here:
https://kr.afcinfo.org.uk/pages/community-information/information-and-advice/education-welfare-services/private-tutors and here: https://kr.afcinfo.org.uk/pages/community-information/information-and-advice/types-of-childcare/registered-childminders
Advice re childcare costs
Some parents and carers may become unwell themselves. It is very important that suitable carers are chosen for your children, if close family members are not available.
Private Fostering is a term used when close family members or legal guardians are not used to care for children for more than 28 days. The SPA (Single Point of Access) would need to be informed to assess the safety of this placement for children aged until 16 years of age. Find out more here: GOV.UK
KRSCP Training Courses - Important Notice
Due to the advice from the Government regarding COVID-19, social distancing and working from home we are cancelling all of our safeguarding courses from now until the schools Easter Holidays. This is a changing situation and we will be reviewing on a monthly basis. If you have any questions about safeguarding training please do email us on
firstname.lastname@example.org or call on 07834 386459.
Please also note that we do have online safeguarding training available click the link to access it: https://richmondlscb.melearning.university/course_centre
COVID-19 - Guidance for Employers, employees and businesses
There is a lot of guidance for specific sectors on this page:
Covid-19 Educational establishments
The Government is currently advising schools to close. Our special schools include some children in vulnerable groups which understandably raises anxieties. All schools are following the Government advice and AfC (Achieving for Children) will be working with schools regarding vulnerable children.
The DfE has set up a dedicated hotline and website:
You can read more about the Government's response to this outbreak here: https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
The Government's Action Plan: https://www.gov.uk/government/publications/coronavirus-action-plan
Support for those affected by COVID-19
The Good Grief Trust have a new dedicated helpline for people affected by a COVID-19 death: 0800 2600 400 anytime from 8am - 8pm
The Sepsis Trust have extended their support to people who have recovered from COVID-19 and also those bereaved by COVID-19 deaths. They are operating a helpline for survivors and have produced helpful resources for those who have received critical care, and about returning to work following a critical illness.