Accessibility statement

This accessibility statement applies to this website (

This website is run by the Kingston and Richmond Safeguarding Children Partnership. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We have undertaken an accessibility audit to inform us about areas of the site that may be problematic for disabled users.

We know some parts of this website are not fully accessible:

  • Some of our PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please get in touch by contacting customer services:

Telephone: 07834 386459

We will consider your request and get back to you within 10 days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website.

If you find any problems that are not listed on this page or think we are not meeting the requirements of the accessibility regulations, contact KRSCP by emailing

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

KRSCP is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Some embedded content may trap users navigating by keyboard.

Preparation of this accessibility statement

This statement was prepared on 17 January 2023. 

This website was last tested in January 2023. The test was carried out by the Digital Team.

We took a sample of pages across the site that contained the essential functionality of the site; that reflected typical user journeys and the varying technologies in use and tested them against the Web Content Accessibility Guidelines 2.1.

This test sample included: the homepage, landing pages and a cross-section of content pages containing tables, calls to action, forms, external links, internal links, landing pages, images, charts, videos and unique features.

Each page was tested and checked with different browsers.

We used several tools to assist in the audit of our website:

Wave Evaluation
Chrome Screenreader
w3dt Text web browser
W3C Markup Validation Service
Adobe Acrobat Accessibility checker